Mr. Rudolf D’ Souza Joins as a Convener, knowledge Management CoPs

Mr. Rudolf DSouzaMr. Rudolf D’ Souza Joins as a Convener, knowledge Management CoPs, LASSIB Society Professional Chapter – Mumbai

Mr. Rudolf is a Founder and CEO, In-Kno-Win Consulting.

Rudolf is a recognized Knowledge Management expert. He firmly believes that the success of KM lies in addressing business issues. He co-chairs the annual KM Asia conference in Singapore, and is a speaker and workshop leader on KM techniques, Innovation and Creativity, and Decision Support. He pioneered the use of Gamification in KM in 2004 well before the term came into use.His organization In-KnoWin Consulting, counts among its clients the top business houses in India.Rudolf is an accredited consultant in Cynefin Methods of Complexity.

Rudolf is passionate about understanding how businesses tick and what makes one organization better than the other; and what can one learn and apply from the ongoing interplay.   The thing which excites him about LASSIB Society is the opportunity to meet people who believe in excellence and continuous learning and who want to share their knowledge with others.

His key focus areas during the tenure as Office Bearer of the Chapter is to create appreciation about an asset that is right now quite underutilized – Knowledge! And to spread awareness of the methods available to do so and how it can be then used in improving Decision Making and Strategy. We are after all in the Knowledge Economy.

Mr. Pranay Jaiswal Joins as a Vice Chairperson

Mr. Pranay Jaiswal Joins as a Vice Chairperson, LASSIB Society Professional Chapter – pranayjaiswalMumbai

Pranay Jaiswal- Head Service Assurance and Audits with a leading Indian Service provider. Pranay is an ASQ-certified Quality and Business Excellence Professional with 25 years + rich work experience in Service and Manufacturing sectors. For the past 16 years, he has been facilitating large and diverse organizations in their pursuit of Business Excellence.

His areas of expertise include Organisational Performance Management, Quality Management, Management Consulting, Process Re-engineering, Audits, IT, Training, Manufacturing, & Environment Management. He has led organizations to Global and National Organisational Excellence certifications like RBNQA, COPC, SW CMM, ISO 9001, ISO 27001. He has facilitated several six sigma projects resulting in cost optimization, cycle time reduction and enhanced Customer experience.

Presently, he works with a leading Indian Service provider as Head- Service Assurance and Audits. In the past, he has worked with organizations like GTL Ltd, Hexaware Ltd. Aptech Ltd, Standard Batteries Ltd., Bombay Oil Industries, Procons Consultants and Modipon Ltd. He also serves as an active Senior Examiner on the IMC RBNQA board and leads teams of examiners in annual RBNQA assessments.

He holds a Masters in Administrative Management from JBIMS, Mumbai and is a Chemical Technologist from LIT, Nagpur. His professional certifications include: ASQ certified Six Sigma Black Belt & Certified Manager of Quality / Organisational Excellence, Senior RBNQA Examiner, COPC Regd. Coordinator, Lead Assessor for ISO 9000:2000 and ISO 27001, CSQA and AMFI-Advisor’s module. He is also trained in COPC HPMT and MATRIZ Level1. His other interests include reading, travel and music.

Ms. Meera Srinivasan Joins as a Convener, Customer Experience Management CoPs

Ms. Meera Srinivasan Joins as a Convener, Customer Experience Management CoPs, Professional Chapter – Mumbai

Meera Srinivasan, is a business leader based in Mumbai, India and she brings with her 25 years of experience in Retail Operations, Consulting and Business Development, across BFSI, IT, ITES and Telco sectors. She has served customers in India, UK, USA and South Africa. As a P&L head, she has led very large units spanning business operations on one hand and IT delivery on the other for multiple geographies. Meera has been involved in Customer Relationship engagement, both B2C and B2B for over a decade, having built vertical specific models for industries. Meera is currently transitioning from her current role as the Country Lead for Insurance and Telco & Media verticals for a global MNC and will now handle the COS for Customer Experience for Lassib Society.

Meera has been leading the Insurance, Telco and Media verticals for a global Technology major in India

Meera, having spent long years in Customer Management, is passionate about service standards enhancement with apt use of technology and business excellence. Personally she enjoys reading, traveling, nature trails, and also spends time on animal welfare.

LASSIB presents itself as the best platform to render services of excellence to a wide scale of Organizations around the world, at optimal cost. Moreover, the cross learning and collaboration enable adoption at a geometric pace

Key focus area as a part of LASSIB Society would be to encourage discussions around improving Customer Centricity in Organizations, as well as identifying global best practices and ways to executing them.

Mr. K M Riyazuddin Joins as a Chairperson

Mr. K M RiyazuddinMr. K M Riyazuddin, Chairperson, LASSIB Society Professional Chapter – Mumbai
Mr. Riyazuddin is a qualified Cost Accountant and a certified treasury manager. He joined Bharat Petroleum Corporation Limited in September 1982 and since then, he has worked in different departments – Shipping operations, Customs and Excise, Taxation, Finance Shared Services, Retirement Benefits and International Trade. Presently he is working as Chief Finance Manager (International Trade). He is a regular speaker in international conferences on various topics of finance and risk management.

Mr. K M Riyazuddin is passionate about learning and development and enriching the lives of people around him. He joins LASSIB Society Professional Chapter – Mumbai because of its commitment to bring about improvements in Industry and society.

His focus area would be evolving through a process of consensus with all the office bearers of the Society – primary focus will be to contribute improvements for different aspects of Industry and larger interest of the society.

About Mumbai Chapter

Summary: LASSIB Society Mumbai Chapter is a step taken towards nurturing next generation governance in and around Mumbai. This step and many more steps in future is a joint effort by individuals and professionals.

Description: Governance is not same as Government. Individuals govern themselves to find, strategize and execute their dreams. Organizations govern themselves to grow and add value to their customers and thereby to the society. Governments govern themselves to reach out to and benefit the community at large. Though we learn the existing practices in governance through sharing, we also need to look into the future and nurture the next governance initiatives now. LASSIB Society Mumbai Chapter has joined hands and hearts to nurture governance now for the future.