Ms. Meera Srinivasan Joins as a Convener, Customer Experience Management CoPs

Ms. Meera Srinivasan Joins as a Convener, Customer Experience Management CoPs, Professional Chapter – Mumbai

Meera Srinivasan, is a business leader based in Mumbai, India and she brings with her 25 years of experience in Retail Operations, Consulting and Business Development, across BFSI, IT, ITES and Telco sectors. She has served customers in India, UK, USA and South Africa. As a P&L head, she has led very large units spanning business operations on one hand and IT delivery on the other for multiple geographies. Meera has been involved in Customer Relationship engagement, both B2C and B2B for over a decade, having built vertical specific models for industries. Meera is currently transitioning from her current role as the Country Lead for Insurance and Telco & Media verticals for a global MNC and will now handle the COS for Customer Experience for Lassib Society.

Meera has been leading the Insurance, Telco and Media verticals for a global Technology major in India

Meera, having spent long years in Customer Management, is passionate about service standards enhancement with apt use of technology and business excellence. Personally she enjoys reading, traveling, nature trails, and also spends time on animal welfare.

LASSIB presents itself as the best platform to render services of excellence to a wide scale of Organizations around the world, at optimal cost. Moreover, the cross learning and collaboration enable adoption at a geometric pace

Key focus area as a part of LASSIB Society would be to encourage discussions around improving Customer Centricity in Organizations, as well as identifying global best practices and ways to executing them.

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